BDC Representative

Job Description

BDC/Internet Sales Representatives will be responsible for handling all incoming phone calls and internet
leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers
(e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat
business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in
marketing efforts by accurately obtaining and logging customer sources.

Job Responsibilities
– Communicate effectively with internet customers and prospects according to their preferred method of
communication (phone, email or in person)
– Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available
stock and product performance
– Maintain an ongoing customer database to capture repeat business
– Keep website up-to-date with vehicle specifications and availability
– Schedule appointments with interested buyers for test drives and delivery of vehicles
– Disclosing terms of sales with consumers and reviewing sales with dealership management

Job Requirements
Successful BDC/Internet sales professionals have come from a variety of backgrounds. The ideal candidate
has customer service and/or a general sales background of some sort, (electronics, appliances, real estate,
B2B, marketing, etc.), a hard working professional with experience providing exceptional customer service
and looking to make a career change, or a college graduate looking to pursue a career in sales.
– Previous customer service experience
– Sales experience required
– Requires strong communication skills in order to work most effectively with customers
– Must be Internet savvy, have good computer skills and excellent organizational skills to help keep track
of all sales leads and to keep the website data up-to-date
– Excellent follow through and follow up skills

What You Can Expect
– Industry competitive compensation & benefits
– Sales training and support that will provide you with the skills you need to be a top earner!
– A revamped and exciting product line that makes it easy to sell!
– Professional work environment.

Trophy Automotive Dealer Group will consider for employment qualified applicants with criminal histories in
a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box)

Title I and Title V of the Americans with Disabilities Act of 1990, as amended, protect qualified individuals
from discrimination on the basis of disability in hiring, promotion, discharge, pay, fringe benefits, job training,
classification, referral, and other aspects of employment. Disability discrimination includes not making
reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual
with a disability who is an applicant or employee, barring undue hardship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated
against on the basis of disability. Universal City Nissan is committed to providing reasonable accommodation
for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access
to all employment opportunities and benefits of employment as required by the Americans with Disabilities
Act. EEO is the Law.

The Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended, 38 U.S.C. 4212, prohibits job
discrimination and requires affirmative action to employ and advance in employment disabled veterans,
recently separated veterans (within three years of discharge or release from active duty), other protected
veterans (veterans who served during a war or in a campaign or expedition for which a campaign badge has
been authorized), and Armed Forces service medal veterans (veterans who, while on active duty, participated
in a U.S. military operation for which an Armed Forces service medal was awarded).

To obtain assistance with accommodations related to the American’s with Disabilities Act (ADA) concerning
your application process, please contact Trophy Automotive Group: HR department Vicky Rodarte

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